Return Policy

12 hour Policy

The customer will have 12 hours from placing the order to notify any situation of the order. Call customer service at (787) 751-6479 or send us an email at mareapr2019@gmail.com and we will help you.

Customers have 12 hours from the day the order was received to report the following:

Damaged items, packages or missing items.
If the order is refused, the customer will be responsible for a USPS return label fee.
If the customer is not at fault, all charges will be waived.
Shipping costs are refunded only when the product was shipped incorrectly.
All custom orders are final sales and cannot be returned.

It is the customer's responsibility to pack and ship properly and to ensure that the contents of all returned packages are shipped using the USPS shipping method.

This is how we handle returns for the following items:

Hardware:

Defective hardware purchased from Marea Smoke Shop can be returned within 5 days from the delivery date. This 5-day warranty only covers manufacturing defects. No other type of damage caused by mistreatment or misuse of the product will be accepted. After 5 days of delivery, contact the manufacturer of the product to process a return. Damaged, scratched, dented or visible wear products will not be accepted.

e-Liquids/e-Juices:

All sales of E-Liquid / E-Juice / Nicotine Salt / disposable vape pen are final. We do not accept returns or exchanges on E-Liquids or disposable vape pens.

Glass Products or Water Pipes:

No glassware is covered by warranty when shipped via carrier. Once the package is delivered to the carrier our responsibility ends. The carriers are companies outside our virtual store. IT IS RECOMMENDED TO INSURE YOUR PACKAGE. When choosing the shipping option with the carrier, the customer will have the option to choose through the Priority Mail delivery service in order to insure their package.

Damaged or broken items must be claimed within 12 hours of delivery. We will not accept any claims after 12 hours and they are reviewed on a case by case basis.

In most cases, we do not require you to mail us your defective products. A video or photos of each defective or damaged item must be sent to shop.marea.pr@gmail.com within 12 hours of delivery. The sending of videos or photos is the sole responsibility of the client. If we do not receive your video or photos within 12 hours of delivery, your claim will be rejected and closed.

Damaged Items

If damaged items are received, please immediately take photos of the package and all its contents. Save all packaging. Email us these photos with any other pertinent information no later than 12 hours after receiving your submission. Any item that has been used or is not in its original condition cannot be returned. You can send your photos/information by email to (shop.marea.pr@gmail.com). The evaluation process can take between 5 to 45 business days.

Defective Items:

Important: All items are verified before leaving the store.

Purchases made directly in the store (POS) the customer will be responsible for checking the product before being packed.

Purchases made Online the product goes through a control process established in the store before being sent through (USPS).

Please fully inspect your item prior to use for any damage during transit, as items will not be replaced or refunded after use.

Wrong Items Received:

Although highly unlikely, if the wrong item is shipped, please immediately take photos of the product received and email the photos to us with any other pertinent information no more than 12 hours after receiving your shipment to (shop.marea.pr@gmail .com).

Any item that has been opened, used or is not in its original condition cannot be returned.

If the product is in its original packaging, sealed and unused we will gladly replace it with the correct item(s) at no charge to you. You will then be provided with a prepaid shipping label to ship the wrong item(s) back to us. Once we have received the item(s) at our store, we will ship the replacement item(s) within 48 hours.