Shipping Policy
Online orders received after 5:00 pm will be processed the next business day. Once your order begins to work, the following information will be reviewed: address, shipping service and product availability. If there is an error in the order, a notification will be sent to you through the email and/or telephone number provided in the order. If the information received is correct, you will be receiving an automatic notification from the system with the package number assigned for proper tracking.
Shipping Carrier
We currently ship through United States Postal Service (USPS).
Marea PR is proud to ship our packages using the United States Postal Service (USPS). We have found USPS to be the most cost effective solution for our customers. We currently offer First Class Package and Priority Mail. Shipping rates and estimated times are received from USPS and are automatically calculated during checkout based on the recipient's geographic location and the size/weight of the shipment. This can vary during extremely busy times such as sales events and holidays.
Tracking and Shipping Insurance (USPS):
Priority Mail offers comprehensive tracking capabilities, including updates once the package ships, arrives at a USPS facility, and once the item is delivered, also includes up to $50 insurance if the package is lost or stolen. USPS First Class Package also includes tracking, but is limited to when the package is shipped and when it is delivered; First class shipping does not include any insurance on your package. The tracking number will be emailed to you as soon as your order is complete.
Shipments are made from Monday to Saturday in working hours and days.
Delivery Time:
Packages shipped via USPS Priority Mail are usually delivered within 2-3 business days. Although First Class Package offers a cheaper shipping solution, delivery times can be considerably longer and are typically delivered within 2-9 days. These times are estimates by the United States Postal Service and are not guaranteed by Marea PR. These times may vary slightly during extremely busy times such as sales events and holidays.
NON-Delivery address:
There are several reasons why a package could be returned to our store as undeliverable to address. These reasons may include the item being too large for the PO Box, incorrect address, incorrect address format, unsuccessful delivery attempts, damage in transit, other transportation issues, inability to export, or other address issues.
Orders that are returned to Marea PR as undeliverable cannot be reshipped. You must wait until the package is received at our warehouse to receive a refund. However, you can place a new order in the meantime and your original order will be refunded as soon as it is returned.
Risk or loss:
The risk of loss for products purchased at Marea Smoke Shop passes to you from the moment we deliver the package to USPS.
If your tracking information shows that your package has been delivered but you have not received it, you will need to contact your local USPS branch to resolve the issue.
How Do I Get Free Shipping?
You can receive free shipping if you're orders shipping address is in the contiguous United States and Puerto Rico, your subtotal of the order must be $ 75.00 or more.
Domestic Shipping
We currently only do domestic shipping to all 50 states in the United States along with Puerto Rico.
Domestic Shipping Prohibitions:
The following items are prohibited or restricted by the USPS and cannot be shipped to the US:
Forbidden:
- Airbags
- Ammunition
- Explosives
- Gasoline
- Marijuana (medical or not); hemp/CBD is allowed, but restricted
Restricted:
Aerosols, Lithium Batteries, Poison, live animals, matches, medicines, nail polish, paint, perfumes, perishable items, hand sanitizer, glue, firearms, ice, burned remains, alcoholic beverages, cigarettes, cigars and tobacco.